Sigil Request beta access

Support

Help with your next step.

Email support@sigil.radio with questions, bug reports, feature requests, license trouble, anything. We usually reply within a couple of business days. For bugs, the fastest route is Help ▸ Report an Issue inside the app: it fills in the build and system details for you, and includes your session logs only if you leave that option checked (Show Logs shows exactly what would be sent).

What are the system requirements?

macOS 14 Sonoma or later. Include your Mac model in your beta request so we can confirm the right build. You can analyze recordings without a receiver; live capture needs compatible radio hardware and its runtime library.

Which SDRs work?

RTL-SDR, HackRF One, USRP (via UHD), SignalHound BB60, HydraSDR RFOne, and devices with a compatible SoapySDR module. Device support depends on your module and library versions. Common libraries install with one Homebrew command and Sigil picks them up at runtime; see receiver setup and compatibility for details.

Do I need an SDR at all?

No. Sigil opens IQ recordings directly (SigMF, raw float/int formats, WAV, BLUE, SDVR), and the whole analysis workflow works on files. A radio is only needed to capture live signal.

I lost my license key. Can you resend it?

Yes. Email support@sigil.radio from the address the key was issued to and we'll resend it. Self-serve recovery is coming.

How do updates work?

The app updates itself: signed, notarized builds delivered through the built-in update mechanism (Sparkle). You can check manually or turn automatic checking off in Preferences. Update checks send no usage data; see the privacy policy.

Where are my session logs?

Help ▸ Reveal Session Log in Finder, or ~/Library/Logs/Sigil. The most recent 25 sessions are kept, on your Mac only; they're never sent anywhere unless you attach them to a report.

How do I join the beta?

Request beta access. The request opens your email app; you can also write to support@sigil.radio. Selected testers receive named, expiring evaluation keys under the beta agreement. The beta pathway will continue after launch. The planned public offer is a full 30-day trial, then a $39.99 USD one-time purchase; see availability.

Refunds?

The proposed refund policy provides a 14-day window once purchasing opens, pending final policy review.